Why RingCentral Rejects Your CTA
RingCentral uses third-party vetting (TCR) that manually reviews your Call-to-Action (CTA). Vague phrases like "I agree to terms" or missing disclosures are the #1 cause of rejection. Your opt-in language must be explicit, compliant, and visible.
Immediate TCR Rejection
$40 Re-submission Fee
Strict CTIA Adherence
The 6 Mandatory Elements
- Brand Name: Explicitly state who is sending messages.
- Message Frequency: E.g., "Frequency varies" or "4 msgs/month".
- Cost Disclosure: "Msg & data rates may apply".
- Help Command: "Reply HELP for help".
- Opt-Out Command: "Reply STOP to cancel".
- Links: Direct links to Privacy Policy & Terms.
Website Opt-In Examples
Use these templates for contact forms, checkout pages, or lead generation widgets. Note: The checkbox MUST be unchecked by default.
Standard Contact Form
<input type="checkbox" id="sms-consent" name="sms-consent" value="yes">
<label for="sms-consent">
By checking this box, I agree to receive SMS texts from [Brand Name] for [Purpose, e.g., updates, marketing]. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help. View our <a href="/privacy">Privacy Policy</a> and <a href="/terms">Terms</a>.
</label>
E-Commerce Checkout (Marketing)
<input type="checkbox" id="marketing-sms" name="marketing-sms" value="yes">
<label for="marketing-sms">
Send me exclusive offers and order updates via text from [Brand Name]. I acknowledge that consent is not a condition of purchase. Message frequency varies. Standard msg & data rates may apply. Reply STOP to unsubscribe. View <a href="/privacy">Privacy</a> & <a href="/terms">Terms</a>.
</label>
Non-Digital Opt-In Examples
RingCentral requires proof of consent even for offline collection. You must upload a photo of the form or a transcript of the script.
Paper Intake Form
[ ] I verify that the number provided is my mobile number and I consent to receive text messages from [Brand Name] regarding [Service/Appointment]. Msg & data rates may apply. Frequency varies. Reply STOP to opt-out. See Privacy Policy at [URL].
Signature: __________________________ Date: ________
Verbal Script (Recorded)
"Before we finish, would you like to receive text notifications about your appointment from [Brand Name]? Standard message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out. Do we have your permission?"
Keyword Opt-In (Signage)
For "Text-to-Join" campaigns, your physical or digital signage must include the full disclosure block.
Text "JOIN" to 12345
to get weekly alerts from [Brand Name]
Need the Full Policy Package?
Opt-in language is just step one. Get the complete Privacy Policy and Terms of Service templates that pair with these examples.
Get Full TemplatesFrequently Asked Questions
What happens if I miss the 'Msg & data rates' phrase?
Can I just link to the Terms for the disclosure?
Is "I agree to Terms & Privacy" enough?
Legal Disclaimer: This content provides general compliance examples based on RingCentral and TCR requirements and does not constitute legal advice. Regulatory requirements vary by jurisdiction and business model. Organizations should engage qualified legal counsel to verify consent language compliance with applicable federal and state regulations (TCPA, CTIA). MyTCRPlus does not provide legal advisory services.